TRACKING

Once we've packed and shipped your order, we'll send you an email with the tracking information. Please keep in mind that it takes about 48 hours to process paid orders. This processing time is the gap between placing your order and our warehouse getting it ready to ship. It's important to note that this processing time should be added to the delivery time.

During busy periods like big sales and holidays, the processing time might be a bit longer. In such cases, it could take up to 10 business days for your order to be shipped. Here are some key points to remember about tracking:

• It could take around 72 hours for the tracking link to become active. No worries, though! Your order is en route, and the tracking link will soon provide more info. Just remember to check it regularly.
• For hassle-free updates, consider adding your phone number during checkout. If any delivery issues arise, the carrier will use your number to get in touch.
• Please understand that the local delivery process is beyond our control. If there are any hiccups with the delivery, you'll need to directly contact the carrier.
• The estimated delivery time is given in business days, excluding weekends and public holidays. When Black Friday or holidays roll around, international carriers can face delays. In those cases, a little extra patience might be needed.
• Can't find your tracking email? Don't forget to peek in your spam folder and double-check for an order confirmation.
• If the estimated delivery time has come and gone without your package, get in touch with our customer care team. We'll be happy to investigate and find a solution for you.